Courses › Short Business Courses ​› Communication Skills

Picture
Communication Skills Course programme
1 Day Intensive Course: €450

The ability to communicate effectively is an essential skill for successful business practice. A skilled communicator projects authority, confidence and professionalism, being able to hold an audience, structure a message, and achieve results.

Course Objective
This programme is comprised of practical interactive learning techniques aimed at creating a high level of proficiency in the art of getting the message across.

Course content
  • The importance of effective communication
  • The psychology of successful communication
  • Building confidence / projecting authority
  • Choosing methods of communication
  • Communicating one-to-one
  • Using and interpreting body language
  • Communicating to sell
  • Key skills for delivering a presentation
  • Reaching an audience
  • How to listen and ask questions
  • Telephone techniques
  • Writing business letters, proposals and reports
  • Self-assessment of skills / maintaining progress

Methodology
Training is conducted by a professional tutor. It involves practical training techniques including role play and video recording of progression for performance analysis.
Interview Techniques
Presentation Skills
Assertiveness Training
Managing Customer Service
Time Management
Communication Skills
Media Training
Profile in Public Relations
Sales Techniques
Telephone Skills
Crisis Management
Receptionist Skills
Negotiation Skills
​Business Writing Skills