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European Institute

​Courses › Short Business Courses › Crisis Management


Crisis Management Course programme
2 Day Intensive Course: 
€1080
Every organisation, no matter how smoothly run, needs to be prepared for handling a crisis. Situations occur which are beyond management’s control, but must be dealt with in a way that preserves and enhances a company’s reputation. This course offers the training required to manage the key areas of planning, preparing and implementing a Crisis Management Plan.

Course objective
This programme will ensure that the participant will be fully competent in setting up and carrying out a comprehensive plan for effective management of a crisis.

Course content
  • Identifying potential crises, target audiences and their concerns
  • Preparation in advance – establishing a system
  • Defining the roles – designating key players
  • Content of communication – the message
  • Co-ordinating a central communications plan
  • Procedures for disseminating information
  • Managing internal company communications
  • Speaking to the media – handling print, radio and television journalists
  • Interview techniques
  • The budget for crisis management
  • The effects of a crisis on your business
  • Monitoring and assessing the success of the plan

Methodology
The course involves intensive tuition in all aspects of crisis management, with professional guidance on the planning and preparation of the programme. Video recording of interviews is used to provide ongoing analysis and evaluation.
Interview Techniques
Presentation Skills
Assertiveness Training
Managing Customer Service
Time Management
Communication Skills
Media Training
Profile in Public Relations

Sales Techniques
Telephone Skills
Crisis Management
Receptionist Skills
Negotiation Skills
​
Business Writing Skills

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Email: admin@europeaninstitute.ie 

European Institute of Public Relations 
23 Herbert Street, Dublin 2. Ireland
Tel: +353 1 490 6896
Mob: 087 0655 791

European Institute of Communications
Janseniusstraat 1
3000 Leuven, Belgium
Tel: +321 679 6505
Mob: +353 87 0655 791
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Our Courses


Specialising in PR & Communications training and education, the European Institute of Communications, the professional body for PR
and Communications practitioners in Ireland and Europe, is a dedicated professional and academic body providing recognised and approved partnership courses in Public Relations, European Public Affairs, European Studies, Social Media, Digital Marketing, Media relations and Crisis Communications programmes together with a range of courses in specialist short business courses.

​All the Institute’s courses are facilitated and designed to service the global professional communications industry.
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our global status


European Institute of Communications accredited by the Global Alliance
The European Institute of Communications is an internationally recognised professional membership body and academic PR & Communications Institute by the Global Alliance PR


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