Courses › Short Business Courses › Telephone Skills
Telephone Skills Course programme
1 Day Intense Course: €450
As first point of contact with customers, your telephone staff are of key importance in creating a professional image for your company. Effective, efficient, and pleasant handling of telephone calls is an essential first step in positive public relations.
Training in telephone techniques will increase confidence and ensure skilled handling of all incoming and outgoing calls. Candidates will have the opportunity to learn and practice the skills.
Training involves tuition in all the above areas, with opportunity for role play to reinforce the skills learned, in a realistic business environment.